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Offre n° : 1967
Publié le : 25/02/2020
Fonction : INGENIEUR
Contrat : CDI
Lieu de mission : ARGENTEUIL
Département : 95
Salaire : Suivant profil


Consultant Product Designer ServiceNow



Description du poste :
The level of activity around ServiceNow is growing. In this context, we want to reinforce our team around the module “IT Business Management”, and we are looking for a Product Designer having a very good knowledge of ServiceNow platform. As Product Designer you will serve as an integrator between business needs and technology solutions, helping to create solutions to meet user needs. The different activities are described below.

Core Responsibilities:
• Understand users and formalize their needs with a user centric approach and method
• Design sustainable solutions from concept to launch
• Maintain the product knowledge through relevant documentation


Detailed activities:
User understanding:
• Collaborate with product managers and users to identify the best experience that meets user, business and technical needs
• Create user flow diagrams, process maps, and wireframes
• Run necessary interviews, workshops and tests with the users to create, validate or adjust the design
• Create & maintain a high visibility of business processes, and dependencies
• Anticipate & suggest organisational/process evolutions in order to increase business efficiency, propose relevant system upgrades and adaptations
Product design and project execution:
• Conduct necessary analyses with Key Users that lead to the delivery of the high level functional specifications
• Provide detailed specifications and/or prototype, and then ensure validation of definitions and objectives
• Drive necessary workshops or calls with developers to translate user needs into features and screens
• Support and advise development team in the building of the solution
• Support Product Owner in the backlog definition and refinement (User Story specification & acceptance criteria definition)
• Contribute to the quality of delivered solution through testing
• Ensure consistency of product UI graphic elements
• Ensure relationships between users, informatics/external parties during development. Analyse and report risk. Design test scenario, organisational procedures and user guide, then validate the developed system.
• Organise, prepare, run/support and coordinate UAT, user training, & manage roll-out. Support users after implementation, follow-up Change Requests with Application Support Group.
Product specification and documentation:
• Create, Update and maintain the documentation of the product, including User Guides and Functional Specification, Graphic design asset



Compétences requises :
Academic Background:
• Bachelor’s degree in computer engineering or business school or design school.

Professional Experience:
• 1 to 5+ years in software/web development as a designer or an analyst
• 2 years’ experience on ServiceNow IT Business Management
• Experience with projects in an international environment
• Experience with requirement gathering & functional specifications writing
• Experienced in Business Process Modelling (using Hopex is a plus)
• Experience in workshop management (preparation, animation)

Technical Skills:
• Fluent in English and French, additional language is a plus
• Good Knowledge (Technical Architecture and Functional) about ServiceNow (Module IT Business Management)
• Strong analytical, written/verbal communication, interpersonal and relationship building skills coupled with strong presentation skills
• Thorough knowledge of the systems development lifecycle
• Capable of understanding, articulating and translating business requirements to system solution at a conceptual level (business to IT translation)
• Culturally aware and adaptable to flexible business requirements
• Open minded and accepting challenges
• Good communication and Teamwork



Contact :
MARC SOREL
26 rue Daubenton
75005 PARIS
Telephone : 01 43 37 99 22
Fax : 01 45 87 01 70
E-mail : Répondre à cette offre

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