Nos offres d'emploi

Offre n° : 2802
Publié le : 23/10/2023
Fonction : CHEF DE PROJET
Contrat : CDI
Lieu de mission : ISSY LES MOULINEAUX
Département : 92
Salaire : Suivant profil

Head of MYCRM Competency Center

Description du poste :
Missions

• Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO

• Promote MYCRM within Countries and associated Change Management

• Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to

• Run and support solutions for the already deployed countries,

• Manage solutions lifecycle as part of the continuous improvement process provided by vendors,

• Assist solutions roll out within countries

• Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs

• Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center

Contributions

• Define and monitor SLA and TCO of MYCRM CC

• Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs,…)

• Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements

• Provide his/her experience and expertise on deployment projects to subsidiaries’ stakeholders

• Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes

• Apply Group guidance or policy: Security, Project, Purchase, Architecture

• Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources

• Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term

• Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations

• Guarantee continuity of the MYCRM solution deployed in countries (Run mode)

• Work in a planning and delivery approach

• Optimise the resources capacity due to involvement in run mode and multiple projects (including roll-out)

• Communicate proactively with users’ representatives on the roadmap and their feedbacks

• Ensure compliance with legal requirements and safety rules







Compétences requises :
Skills and know-hows

• Expertise in Customer care & Marketing processes within a Group

• Experience in managing matrix organisations

• Knowledge of project management methods

• Knowledge of lean and continuous improvement methods

• Fluent in English ((French and German as a plus)

• Good understanding of Transportation business, its strategic drivers and challenges

Behavioural skills

• Performance orientation

• Openness and adaptability

• Strategy and efficiency orientation

• Communication and cooperation skills (w/ IT peers and business stakeholders)

• Customer service oriented and Delivery approach

• Synthetic and analytic mindset

• Negotiation skills



• 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains

Knowledge of Microsoft Dynamics CRM



Contact :
MARC SOREL
26 rue Daubenton
75005 PARIS
Telephone : 01 43 37 99 22
Fax : 01 45 87 01 70
E-mail : Répondre à cette offre

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